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Insights
Explore our latest thinking, case studies and practical lessons from the challenges organisations are facing.


Big Shift Season 2: Single Customer View and Agentic AI in advice and wealth
The Big Shift returns for a second season, with two sessions for the advice and wealth sector on Single Customer View and Agentic AI. This article sets out the thinking behind each session and why both come back to the operating model.
12 hours ago6 min read


The Big Shift season 1 finale: the future of adviser tech stacks and data sharing
The Big Shift finale looked at how advice firms are reassessing their adviser tech stack, from treating data as a shared asset to choosing technology that fits their stage of maturity.
Dec 3, 20256 min read


AI Due Diligence in Financial Services: Vetting AI Vendors
As AI moves into everyday operations across financial services, due diligence needs to adapt. Insights from The Big Shift on what effective AI due diligence looks like when evaluating vendors and platforms.
Oct 14, 20256 min read


Change in the Wealth Management Sector: The Big Shift webinar series
A recap of The Big Shift webinar series so far, covering data, the wealth transfer, skills of the future and the advice gap, and how the four connect.
Sep 2, 20254 min read


Bridging the advice gap: using AI to deliver wealth advice at scale
How AI in wealth management can help close the advice gap, and the data, leadership and governance firms need in place to scale advice with confidence.
Jul 22, 20254 min read


The Big Shift: the forces reshaping advice and wealth management
The first article in The Big Shift series sets out five forces reshaping advice and wealth management, and what firms and their leaders can do to respond.
Apr 17, 20254 min read


Building an effective data strategy for sustainable growth in financial services
Many financial services firms struggle to align data with business ambition. This article sets out how to build an effective data strategy, from strategic alignment to proportionate governance.
Feb 20, 20252 min read
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