Insights

In 2023, one code used for two different places cancelled more than 2,000 flights. Charlie looks at what that means for AI adoption in wealth management, where firms keep their own rules today, and how to write them down before an assistant starts answering for you.

Open banking made bank data available to any authorised firm, and the ones that benefited were those arranged to use it. In week 4 of Beyond the Hype, Charlie looks at how AI has done the same for wealth managers and providers, and why the harder part is now the operating model around it.

Goal-line technology left the rule as it was and changed what counts as proof. In week 3 of Beyond the Hype, Charlie looks at how Consumer Duty, targeted support and open finance have done the same for wealth managers and providers, and why the answer now has to come from data.

NASA lost the Mars Climate Orbiter in 1999 because two systems read the same figures in different units. Charlie Symonds on what that means for wealth managers and providers joining up their customer data, and why one system has to be the agreed source for each piece of it.

In 1931 Harry Beck redrew the Tube map without laying a yard of track. Charlie Symonds on why wealth management is still drawing company maps, and what it takes to join them up.